I was in the market for new glasses. With a wider-than-average face, standard frames often pinch my temples, so I began searching for affordable prescription glasses online. I settled on a pair specifically designed for comfort: the Pure Titanium Eyeglasses Rimless Optical Frame. They have a beautiful golden finish and feature a long temple length of 145mm.
After using these frames for three months, here’s a detailed account of my experience. It’s a clear example of how you can get fantastic hardware from a company that provides virtually no customer support.
My initial experience was defined by waiting. Shipping took nearly four weeks. When I tried calling the company for an update, I couldn’t get through. Their online chat felt clunky and unhelpful, though I did receive a vague response about the delay.
Once the package finally arrived, the packaging was secure. Picking up the frames for the first time, I was immediately impressed by how remarkably light they felt—a major advantage of pure titanium.
I always inspect material quality first. Inexpensive frames often use thin plating that wears off quickly. These were advertised as Pure Titanium, a step above the common 316L stainless steel. The gold color looked rich and expensive, without any brassy or artificial appearance.
Verdict: The product quality appeared outstanding for the price, but the customer service experience up to delivery was terrible.
I ordered these frames specifically for a wide face, but the fit wasn’t perfect straight out of the box. They kept sliding down my nose, and I realized I should have selected a different nose pad style.
I requested an exchange, emailing the company the day after receiving the glasses to explain the poor fit and ask for a different frame model.
I waited for a reply. After three days, I sent a follow-up email, and then another. There was no response whatsoever. Customer service was completely absent, and my request was ignored.
I ended up taking the glasses to a local shop and paid $20 to have the temple arms and nose pads adjusted. After that, they fit perfectly. The 145mm temple length felt great on my wide head, with no pinching at all.
Verdict: The company provides no post-sale support. If your glasses don’t fit, you’ll have to get them adjusted locally. Don’t expect an exchange or return.
By the end of the first month, these glasses had become my everyday pair. I wear them everywhere. Being rimless, I was initially concerned about the screws holding the lenses, as rimless glasses often loosen quickly.